In recent years, increasingly volatile and extreme weather events have significantly impacted the operations and bottom lines of many utilities. Contributing to the problem are obsolete grid assets and a lack of automation, both of which can make it difficult to predict and prepare for the impact of weather threats. Customers also have greater expectations in regard to operational resilience. Adding to the pressure, social media puts utilities at an increased risk for public scrutiny if unhappy customers complain openly about poor outage response times. In addition, there is greater regulatory and political scrutiny over outages.
New, innovative storm impacts analytics technology will help utilities better prepare for storms — reducing restoration times, cutting costs, and minimizing impacts on customers. This new e-book will discuss these key factors, the case for change, and the new customer experience in the future.
This white paper sponsored by Schneider Electric.