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Recent White Papers

How Automation Technology Can Improve Performance of Your Power Plant
Read this White Paper outlining how modern automation and control systems utilizing integrated solutions specifically for the power generator can improve regulatory ...
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Security Solutions to Meet NERC-CIP Requirements
As deadlines for the North American Electric Reliability Council Critical Infrastructure Protection (NERC-CIP) standards approach, power plants and electric utilities ...
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Open Systems Technology: Progress Offers Opportunities and Risks
Download this White Paper for a review of recent progress in process control technology and insights on the future of open automation standards. You'll find implications ...
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Wireless Technology Delivers Value to the Power Industry
This paper is written specifically for power industry companies to assist in exploring the endless possibilities of wireless in plant automation....
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Integrated Turbine Control Solution on Experion Platform
Having lead the way in the advancement of DCS technology in the 1970's, Honeywell is once again on the cutting edge of technology with Experion® Process Knowledge ...
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Latest Customer Service News
Direct Energy expands offers as customers receive first post rate cap bill

As consumers look for ways to reduce the price they pay for electricity, Direct Energy is identifying ways to offer consumers more value for their energy dollar

EHM uses Oracle customer care and billing to meet smart metering goals

Enersource Hydro Mississauga recently replaced its legacy customer information system with Oracle Utilities Customer Care and Billing

Opower launches home energy reporting program with Xcel Energy

Opower, an energy efficiency and smart grid software company, announced that Xcel Energy has launched a new energy efficiency program

TIO Networks launching self service bill payment program in Georgia

TIO Networks Corp. and Georgia Power will launch a self service automated bill payment program

Reader-Contributed Customer Service Articles
Advanced Technology for the Evolving Customer

Technology today is advancing faster than the blink of an eye. Bills from utilities are no exception. Technological advancements are making bills more accessible, convenient, reliable and informative for the utility companies and users. There’s no denying advancing technology and today’s evolving customer.

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EOR/IOR and the Future of Global Oil Supply null
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