Summary 
Now available as an individual section of Improving Front-line People Processes, this report delivers the results of the Ascent Group's research on improving the performance of front-line customer-facing employees.
Find out how companies manage front-line customer service employee performance, including motivation, rewards, recognition, and discipline.
What incentives or awards are offered to encourage above average performance?
What actions trigger disciplinary action?
How are customer service standards of performance established?
What are the key customer service metrics tracked for each employee?
What techniques have been effective in helping employees deal with stress?
Improving Front-line Performance shares measurement approaches, best practices, lessons learned, and improvements. In addition, detailed results and analysis from our multi-industry survey are delivered in an executive summary format, featuring industry-level comparisons and company profiles.
Price: $525
For more information please contact PennEnergyResearch.
For more Customer Service reports please click here.
*** This particular report is not a direct download. After ordering the report it will be sent to you by email.***
