Utility equipment: ClickSoftware Technologies Ltd. has announced Service Networks for Contractors, a new mobile field service management solution that synchronizes the scheduling, dispatch and work completion between businesses and their contractors. Enterprises can manage their network of contractors to adhere to service level agreements and have better visibility and control of the service delivery process. Contractors simultaneously maintain their autonomy in running their businesses. Customers benefit from harmonious service delivery with minimal discontinuities.
With this management solution, contractors are better equipped to plan and execute the delivery of service, enabling them to book and complete more jobs. The operations enable contractors to collect payment faster because of the ability to provide proof of service in real-time at the time of job completion. The solution shortens invoicing and payment cycles to increase reimbursement rates and help drive revenues. Consumers receive immediate benefits, including access to timely and accurate information, including contractor location, estimated arrival time and job status. By creating a transparent process, regardless of whether the service is performed by internal employees or third party technicians, the consumer experience improves.