ARCOS launched new software functionality to give managers who dispatch utility workers insight into the makeup of crews, including an immediate view of their location and resources inside the ARCOS Crew Manager Solution. Traditionally, utility managers relied on the ARCOS Callout and Scheduling software to track crew call out data for utility emergencies. Now they can turn to Crew Manager for call out data and to forecast crew work daily as well as for emergency events.
Crew Manager, a SaaS solution like the Callout and Scheduling product, gives executives and field supervisors a look at not only how much work is accomplished daily but also whether there is a consistency to how crews approach their work. By creating a deeper integration between the Callout and Scheduling solution and Crew Manager, supervisors now have a real-time view of crews called out after normal business hours or for emergent work.
“The new functionality automatically tracks a crew’s position, capabilities and make-up,” said Ted Schneider, chief technology officer for ARCOS. “We developed this in response to the utility industry’s desire to have one source for crew data showing which crews and resources are available and where they are located.”
For example, crews that respond to daily emergencies such as a gas leak, or power outage are immediately visible to dispatch centers with access to Crew Manager. Crew information such as job skills, location and remaining working hours is instantly available to managers.
“Our utility customers are looking for more operational efficiencies. Measurement of processes and productivity is critical to improvement,” added Schneider.
To improve utility operation efficiencies, ARCOS also launched a new Advanced Reporting capability to give managers better situational awareness about utility crews during emergency events. With Advanced Reporting, utilities can develop their own reporting strategy—creating reports and metrics and measurements with hundreds of data points. The real-time crew data from the Advanced Reporting solution offers managers a way to customize, schedule and send dashboards to executives and regulators as crews restore service.