Oil and gas projects are larger, more complex, and increasingly resource-intensive. They operate on an unforgiving schedule, where delays cost millions of dollars. Mobilising and deploying thousands of people around the world poses a wide range of unique and often location-specific challenges. Global Mobility Services (GMS) mitigate the people-related risk of international projects by managing personnel deployed from their point of origin and ensuring a safe and efficient relocation process.
Air Energi’s dedicated Global Mobility Team (GMT) is focused on ‘people, process, and places’ and delivers GMS via 35 offices in 40 countries worldwide. GMS reduces people-related project risks by ensuring personnel are in the right place at the right time, minimising the threat of costly project delays. Operational 24/7, the GMT is made up of highly-trained professionals in the oil and gas industry. It has global reach, technical insight and in-depth knowledge of how the industry functions. This ensures a total personnel solution delivered by people who understand the situation and needs of both clients and candidates.
Compliance, bureaucracy, security, and challenging environments are all reasons why companies need to take a holistic approach to Global Mobility, as it is now an essential element in ensuring project success. With the safety and comfort of consultants paramount, the GMT regularly goes above and beyond to deliver personnel and project support. No two Global Mobility projects are the same, so each case requires an individual approach to address any cultural, logistical, or personal challenges that mobilised personnel encounter when on assignment.
Part one: Individual cases
Challenge – Iraq: War zone illness
A cost engineer in Basra, Iraq, was submitted to an SOS clinic in spring 2013. Due to the severity of the engineer’s condition, it was critical that he received immediate medical treatment. As the camp facilities were not sufficient to treat him, staff requested that he be medevac’d to Dubai.
Air Energi made contact with the engineer’s medical insurer, who liaised with the medical staff at the Basra clinic. Both medical teams agreed that the engineer was stable enough to fly on a commercial flight unaccompanied. Arrangements to fly him to Dubai were made the next day.
The engineer’s medical insurer confirmed that he had been admitted to a hospital in Dubai, which was able to treat his condition. A business-class flight was booked to ensure he travelled in comfort, while an Air Energi representative and driver were arranged to meet him on arrival at the airport and transport him to the hospital, where he underwent surgery.
Air Energi communicated updates on his condition to all parties involved, including the engineer’s medical insurer, the client, and his family. Members of the GMT visited him frequently to ascertain his well-being and contact was maintained with the hospital to obtain regular updates on his medical status. When the engineer was discharged, an Air Energi driver and representative collected him from the hospital and drove him to a local hotel, where he was able to recover. Ultimately, the consultant was declared fit for work after passing a medical and remained in Dubai to complete the remainder of his rotation.
Challenge – Papua New Guinea: Medical emergency
In summer 2013, an expatriate Air Energi contractor working on a major project in Papua New Guinea (PNG) presented symptoms for suspected kidney stones. The contractor was transferred to the Pacific International Hospital (PIH) to assess the seriousness of his condition. However, a specialist would not have been available for four days.
Air Energi took the decision to fly him to the nearest hospital that could see him as soon as possible: the Mater Private Hospital in Brisbane, Australia. The operator provided a report of the contractor’s condition, after which Air Energi implemented its emergency response and risk mitigation process to ensure that he received the highest standard of treatment as soon as possible. Throughout the process, Air Energi kept all parties fully appraised, including the contractor’s medical insurer, the client, the contractor’s family, and the PIH and Mater hospitals. Upon arrival at the Mater hospital, the contractor was treated by a specialist, and Air Energi arranged local accommodation for his recuperation.
Air Energi’s local management in Brisbane visited the contractor in hospital on a number of occasions to ensure he was comfortable and making a good recovery. Once the consultant was declared well enough to travel, Air Energi arranged his flight home to the UK so that he could rest with his family. Before he left Brisbane, the consultant completed a medical, in accordance with Air Energi’s continuity of management initiative, to ensure he had recovered sufficiently to return to PNG and continue work.
The successful resolution of these individual cases was enabled via Air Energi’s robust Global Mobility processes and experience in supporting emergency situations in remote and challenging locations.
Communications is a key area that differentiates Air Energi’s GMT from other global mobility providers. By staying in regular contact with consultants, and backed by a 24/7 emergency line, the GMT ensures that personnel always have a means of communication irrespective of their location or time zone. Any concerns or queries are identified and dealt with immediately, thus mitigating potential long-term problems.
The GMT also has policies for briefing personnel that are unable to work for short periods due to injury or illness. Assessment procedures allow the status of personnel to be monitored regularly and carefully managed so that the consultant is seamlessly integrated back into the assignment with minimal disruption to the project and client.
Ultimately, Air Energi’s GMS strengthens the relationship with mobilised personnel, improves retention, and was a major factor in the re-hire of 220 consultants in the last 12 months.