Pacific Gas and Electric Company (PG&E) (NYSE:PCG) announced it has recently launched a new smartphone application that empowers gas employees to submit and report issues from wherever they work in the utility’s 70,000-square-mile service area across Northern California. PG&E employees regularly report any issues on the company’s gas system so that the company can quickly identify potential problems. PG&E calls this initiative the Corrective Action Program (CAP), targeting issues as wide-ranging as process improvements for customer service to high risk events.
The easy-to-use mobile application “CAP App” contains all the features that are available on the company’s online portal, along with some new features, such as the ability to capture/upload photos from their smartphone and auto-detection providing geo-location of the issue. It also features a quick-dial button to connect with the CAP Help Desk if they would like or need to speak to a team member. Using the App, is as simple as entering some key information and pressing the submit button. The CAP App allows PG&E employees to flag any potential safety issues and report them right away.
“We are continuously exploring new and innovative ways using the latest technology to improve how we do work. Smartphones have become an integral part of our everyday lives, so we asked ourselves how we could use them to make our jobs easier. CAP App was a natural fit to help our teams do their jobs better and quicker.” Nick Stavropoulos, executive vice president of the company’s Gas Operations.
Since launching the Corrective Action Program last year within Gas Operations, the company has seen a great increase in the number of employee-identified issues. This increase in the use of CAP demonstrates the company’s focus on safety and a culture of finding and fixing problems – big and small. All issues are addressed by the CAP team to ensure the ongoing safety of the public and PG&E employees.
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and http://www.pge.com/about/newsroom/.