Central Maine Power speeds up callout with ARCOS

Source: ARCOS, Inc.

Central Maine Power Company and its sister companies New York State Electric & Gas (NYSEG) and Rochester Gas & Electric (RG&E), part of Iberdrola USA, have implemented the ARCOSSM Suite to speed the crew callout process for gas and electric services. With these implementations, ARCOS is now the callout system of record for half of Maine and all electric utilities in the State of New York.

ARCOS went live at CMP on March 12. As of September 1, ARCOS has completed 11,574 callouts for CMP, NYSEG and RG&E. Since being implemented last March, ARCOS has reduced callout time for crew response to trouble and outage calls by more than 90 percent.

“We were looking for a way to quickly get crews to those small outages that happen outside regular business hours,” adds CMP Distribution Operations Director Tom DePeter. “Automating our callout and scheduling process will help CMP to reduce outage duration and improve customer satisfaction.”

ARCOS automates the crew callout process. Accessible through Internet Explorer, the system stores callout lists, schedules and even union rules that can differ among various companies and departments. When there is a trouble call, CMP’s Distribution Dispatch Center activates the system, taking into account factors like which employees are available to work, the reason for the callout, location of the trouble and the number of crews needed. ARCOS can make simultaneous calls to multiple employees, if necessary, and records the responses it gets from each call made. Along with securing crews for outage and gas leak response more quickly, it frees up dispatchers and supervisors for other tasks.

About ARCOS, Inc.
Nineteen of the top 25 U.S. utilities rely on the ARCOS SM Callout and Scheduling Suite. When the power goes out, a gas leak is reported or another emergency occurs, the award-winning, cloud-based ARCOS Suite instantaneously finds, assembles and tracks repair crews, reducing outage interruptions and improving restoration time for electric, gas and power plant utilities. For more information, visit www.arcos-inc.com or call 614-396-5500.


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