Xcel Energy scales up customer support with new billing solution

Xcel Energy ELP

Hansen Technologies said their client, Xcel Energy, signed a new deal to integrate Hansen's complex billing solution to manage their commercial and industrial customers across eight US states.

For the past 12 years, Hansen's Customer Information System (CIS) has supported more than 5.5 million Xcel Energy customers across Colorado, Michigan, Minnesota, New Mexico, North and South Dakota, Texas and Wisconsin.

As their commercial business grew, Xcel Energy needed a new solution that easily interfaced with Hansen's CIS to automate over 100 multifaceted energy tariffs for their electricity, natural gas, solar, chilled water and steam customers.

A highly adaptive product, Hansen's Complex Billing module is a standalone solution that integrates with any CIS on the market today and meets all Xcel Energy requirements. With this new integrated addition, Xcel Energy is now able to efficiently deliver custom requirements for its commercial and large industrial contracts and their wide-ranging needs.

"We're pleased to expand our partnership with Xcel Energy to serve their commercial clients," said Andrew Hansen, Hansen Technologies' CEO. "Automating their processes will significantly reduce both costs and risk for Xcel Energy, as well as drive operational excellence and improve customers' experience. We believe that Xcel Energy's need for an independent complex billing solution reflects a growing requirement in the North American utilities market."

With over 40 years' experience, Hansen Technologies (HSN.AX) is a leading global provider of billing and customer care technologies for Utilities, Telcos and Pay TV operators. Employing over 800 experts, Hansen's proven and scalable solutions as well as its innovative and flexible offerings, enable more than 200 clients to deliver cost-effective end-to-end business initiatives to improve their customers' experience. Hansen has offices in Australia, USA, New Zealand, China, Denmark, Germany, Argentina, South Africa and the United Kingdom.

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