Dominion Virginia Power restores 70 percent of customers impacted by Hurricane Matthew

utility worker nov 1 elp

Dominion Virginia Power crews made steady progress over the weekend, restoring power to more than 70 percent of the 462,000 customers impacted by Hurricane Matthew since 4 p.m. Saturday. As of 6 a.m. Monday, 136,600 customers remain without power at 3,600 work locations.

The majority of those impacted are in southeastern Virginia and northeastern North Carolina, where historic rainfall, high winds and saturated ground combined to cause extensive damage to roads, bridges and electrical infrastructure.

Damage included broken poles, cross arms and downed wire in many locations. Extremely hazardous flooding conditions and high winds over the weekend made it too dangerous to use bucket trucks and hampered our ability to initially make repairs at hard-hit locations.

Since the storm impacts lasted well into yesterday, today is our first full day of restoration. Our crews are out in force and will continue to focus on damage assessments and restoration to critical services such as 911 centers, water pumping stations and hospitals. There were 433 critical services affected by the storm and, as of this morning, 87 percent of them had been restored.

We appreciate the patience of all of our customers as we work through this multi-day restoration effort. By mid-day today, we will have a projection of when storm restoration work will be complete for all customers. Once we have a more complete assessment of all damage, we will be able to provide individual estimated restoration times for customers.  

The company has more than 2,300 people working to restore power and that number will increase as we bring back 500 additional line workers onto our system from contractors returning from Florida. We also continue to work through our mutual assistance process with neighboring utilities.

We expect to have the vast majority of customers impacted in Richmond, Midlothian and Northern Neck areas back on today, and a remaining few by mid-day Tuesday. With the extensive damage in our Eastern Region, we expect restoration work there to take several days.

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