National Grid to use Opower customer, energy efficiency program across territory


Investor-owned utility National Grid selected Opower for a multi-year partnership to deliver personalized communications and energy insights to its residents across New York, Massachusetts and Rhode Island.

The agreement marks a significant expansion of successful programs in Massachusetts and Rhode Island, and the addition of nearly 3 million residents in New York who will have access to online energy insights, including 1.3 million who will also receive Home Energy Reports for the first time.

“Our partnership with Opower is part of National Grid’s commitment to providing a modern, 21st century utility experience to our customers,” said Terry Sobolewski, chief customer officer of National Grid. “Our customers in Massachusetts and Rhode Island have saved $100 million on their energy bills with this innovative program, and we are excited to offer our New York State customers the tools and resources to do the same. This program also supports the innovation that we’re driving as part of New York’s Reforming the Energy Vision (REV) initiative.”

National Grid's partnership with Opower forms a cornerstone of its blueprint for customer engagement, which leverages the power and flexibility of Opower’s software platform. National Grid’s deployments of energy efficiency and digital engagement tools will generate more than 33 million personalized customer touchpoints per year—all designed to help customers better understand their energy usage and save on their bills.

“We’re thrilled that our program is being expanded across National Grid’s entire service territory,” said Opower CEO Dan Yates. “National Grid has long been one of the nation’s most forward-thinking utilities and a leader in energy efficiency. We’re pleased to partner with them to deliver a dynamic and informative experience for their customers across these three states and contribute to their REV goals in New York.”

National Grid was the first utility on the east coast to deploy Opower’s energy efficiency program for customers in Massachusetts and Rhode Island. Customers in those states have saved enough energy to eliminate the carbon dioxide created from powering nearly 48,000 homes for an entire year.

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