DistribuTECH 2016’s Electric Light & Power Executive Conference, which took place Monday, February 8, offered a great lineup of speakers who presented ways utilities can address future challenges.
Among the many informative speakers was Suzanne Shelton, president and CEO of the Shelton Group, who discussed customer challenges, operational challenges and business challenges. She also addressed brand loyalty and how customer expectations have changed.
And Penni Mclean-Conner, chief customer officer and senior vice president — customer group for Eversource, discussed pricing volatility and the importance of customer satisfaction and creating transparency.
Rudolph Wynter, president — federally regulated business, National Grid, highlighted the need for cooperation between customers and utilities.
“Utilities must put customers in the drivers’ seat and embrace new technologies and innovation,” Wynter said. And according to Tom Flaherty, senior partner, PwC Strategy, “This is the best time in the last 100 years for utilities because of the opportunities — although there will be challenges.”
And Michael Liebreich, founder and chairman of the advisory board for Bloomberg New Energy Finance, shared his knowledge abut the true cost of clean energy and investors’ appetite for energy-related investment. “The speed of renewables’ growth has greatly increased – and is expected to continue,” he said.
In addition, a panel of CEOs discussed their take on the topics and thoughts presented in the earlier panels.