Puget Sound Energy has launched the first ever deployment of Opower’s Bill Advisor product suite. Over the next few months, more than 500,000 PSE customers will receive an upgraded self-service e-bill experience, new unusual usage alerts and improved call center tools for PSE energy advisors to identify ways for customers to save on their monthly bills.
Bill Advisor is Opower’s latest customer care offering. It enhances the billing experience for utility customers with proactive alerts, self-service tools, and integrated call center software that embeds helpful, personalized insights across the entire billing process.
The product is designed to reduce the number and length of calls made to utility contact centers and improve the quality of those that do occur by equipping representatives with the insights they need to have productive, satisfying conversations with every customer.