Utilities continue to transform their businesses, from smart grid implementations to more direct interaction with customers. As part of this transformation, they're rethinking the role of the mobile workforce — the field employees responsible for everything from maintaining the day-to-day infrastructure to managing outages.
This topic — empowering the utility mobile workforce — will be a main discussion at the DistribuTECH Conference and Exhibition 2014, January 28-30. TOA Technologies, a provider of field service management solutions, will lead the conversation on mobile workforce management for utilities at its booth, 819, and with a presentation on how utilities can create "A New Mobile Workforce."
The presentation, titled "The New Mobile Workforce: Saving Margins and the Customer Experience, From the Field," is part of the mobile workforce management track, and will be led by TOA Vice President Rob Simons. It will take place on Wednesday, January 29, from 9:30 - 11 a.m. CT. Attendees will learn:
· Why the mobile workforce matters for utilities today, as they strive to increase efficiencies, reduce costs and improve customer relationships
· Lessons from companies throughout the utilities ecosystem
· How to implement changes to field service operations, supported with the right technology
TOA Technologies provides field service management solutions to the global utilities industry, partnering with utilities like E.On, one of the U.K's leading power and gas companies, utility services providers like Morrison Utility Services and energy efficiency service providers like GoodCents.