FPL optimizes website-based outage reporting, billing system

Florida Power & Light Co. has made it easier for customers to visit the utility's website from a mobile device to access their account, pay a bill or enroll in electronic billing.

Customers also can report a power outage or get the latest information about an outage affecting their home or business with FPL's newly optimized mobile Power Tracker Map, which provides near real-time information to customers who enter an address, city or ZIP code.

 

The map mirrors the information provided to customers who call FPL's customer care center and is based on data that is updated every 15 minutes, 24 hours a day. Clicking on an outage icon reveals detailed information, including the time the outage occurred, how many customers were affected, the cause of the outage and the estimated time of power restoration.

Should power be lost, FPL strives to provide customers with an accurate estimate of when it will be restored. This estimate is based on a number of factors, including the cause of the outage, the current availability of restoration crews and equipment, weather conditions, and the complexity of the repair. Throughout the restoration process, FPL may revise a restoration estimate if conditions change or new information arises.

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