Newark, N.J., August 25, 2011 — Public Service Electric and Gas Co. is monitoring the track of Hurricane Irene and is making emergency preparations should the storm bring heavy rain and strong winds to our service territory.
In anticipation of Hurricane Irene, PSE&G has all available personnel ready to respond. The utility is also ensuring that additional supplies, such as poles and pole-top equipment, are on hand to promptly respond and restore service should the storm result in outages.
A storm like Hurricane Irene has the potential to interrupt service. High winds might cause trees to brush up against power lines, and lightning could strike and damage trees or pole-top equipment. There also is the potential for trees to be uprooted given the recent heavy rains.
Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks for our customers' patience and cooperation as we work to safely restore service as quickly as possible.
PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative.
Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com.
In addition, if outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress.