Richardson, Texas, July 25, 2011 — Vertex Business Services announced the availability of CIS Ecosystem Solutions, the company's new customer management solution. CIS Ecosystem is now available for electric, gas and water utility companies in North America, and enables utilities to meet the needs of a rapidly changing customer management landscape without the need for a full-scale CIS replacement.
Vertex will deliver this solution to clients using their delivery model of choice, whether as a project, managed service, or software-as-a-service in the cloud.
Vertex's CIS Ecosystem applications extend both the front office and back office capabilities of legacy CIS systems. All applications are modular by design and adhere to service oriented architecture principles, speeding the time and lowering the costs of integration into a utility company's existing legacy CIS.
Utility budgets are under pressure as a result of the large investments in infrastructure, smart grid, energy efficiency programs, etc. — leaving limited capital dollars to do a traditional CIS replacement.
Vertex's new Silver Cloud Architectural Framework is the foundation of CIS Ecosystem Solutions and a key differentiator from solutions offered by other CIS providers. The SOA framework is designed to allow retention of a core legacy CIS while enhancing the system's capabilities through Vertex and third-party applications.