Oncor emphasizes safety during winter weather

Dallas, February 1, 2011 — As winter weather continues to make its way across Texas, Oncor encourages customers to join its crews by making safety a priority this week.

In any outage situation, Oncor’s top priority is to restore power as quickly and as safely as possible and advises customers of simple ways they can assist in the process.

* First, customers who experience a loss of power should report an outage by calling 888.313.4747.

* Secondly, storms and high winds can cause damage to power lines, causing them to fall from poles and reach the ground. If an individual sees a downed power line, they should immediately call 911 and keep others away from the downed lines as well.

* Additionally, during cold snaps, customers often turn to inefficient forms of heating, such as space heaters, to warm their homes which can lead to higher bills. Space heaters also pose significant fire hazards and were responsible for one in three home heating fires between 2004 and 2008, according to the National Fire Protection Association. If a space heater is necessary, Oncor reminds customers to maintain at least three feet of space between the heater and material that may burn and to turn off heaters when leaving the room.

* Lastly, Oncor encourages our customers to be good neighbors. Check in on elderly or ailing neighbors to ensure their safety or to assist in making alternate housing plans, if necessary.

“Our crews are working to restore power to our customers as quickly and as safely as possible,” Brenda Jackson, Oncor Chief Customer Officer said. “We are grateful for the role our customers play in the restoration process and thank them for joining us in our commitment to keep them, and our crews, safe.”

Oncor is a regulated electricity distribution and transmission business that uses asset management skills to provide reliable electricity delivery to consumers. Oncor operates the largest distribution and transmission system in Texas, delivering power to more than 3 million homes and businesses and operating about 117,000 miles of transmission and distribution lines in Texas.

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