District heating customer protection scheme greenlighted

A UK initiative designed to protect district heating customers has been given the go-ahead.

Heat Trust, described as an industry-led self-regulation initiative that recognises best practice, was approved for launch this week and its organisers say it is expected to offer protection for over 20,000 heat customers in its first year.

Heat Trust said it is aimed at heat energy suppliers who contract with metered or unmetered domestic and micro business properties where the heat customer pays their supplier directly for their heat energy.

The scheme aims to replicate the protection offered to gas and electricity customers through two key components: establishing criteria by which to evaluate the protection level of a heat supplier’s Heat Supply Agreement, and offering independent adjudication for customer dispute resolution.

The scheme is the result of over two years of collaboration between industry, government and consumer groups. It is expected to launch later this year.  

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